Complaints and Questions
At MountainsFlame, we strive for 100% customer satisfaction. Do you have a question or is something not quite right? We're happy to help!

Frequently Asked Questions
Before contacting us, please check our frequently asked questions. Your question might already be there!

Submitting a Complaint
We're sorry if something didn't go as expected. Let us know what's wrong so we can find a solution.

You can submit a complaint via:

Email
Send us an email at info@mountainsflame.ma and include:

Your name
Order number (if applicable)
A clear description of the problem
Optional: photos or other relevant attachments
We aim to respond within 5 business days.

It's always possible that something doesn't go exactly as planned. We recommend that you first inform us of any complaints by emailing info@mountainsflame.ma.